Galactics has a restocking fee of $5.00 per item or 15%, which ever is greater, on all returned items. Orders can be cancelled until they are in process. After an order is in process it becomes a return and is handled as such. The restocking fee also applies to refused orders and to orders returned due to incomplete or incorrect addresses or are returned as undeliverable by the shipping company due to address issues. Shipping is Non-refundable.

Please use the ‘Contact Us’ link below.

The customer is responsible for determining if the product(s) ordered suits his/her needs and is compatible with their computer and/or other equipment. Returns sent to Galactics must be pre-approved and be issued a RMA (Return Merchandise Authorization) number.

Please use the ‘Contact this seller’ link below.

Unauthorized returns will be considered abandoned and will not be credited. The customer will be responsible for shipping charges to return the package to them.

All claims for missing or damaged products must be made by email within 10 days of delivery. All packaging materials must be retained. Returns must be made within 30 days of the purchase date, have all original packaging, software, booklets etc. in resalable condition; free of any marks or damage. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.

Some items are not returnable to Galactics.  These are items where the manufacturer's warranty is in effect, software that has been registered or activated, where opening the package results in damage to security seals or the packaging itself, electronic devices of any kind including, but not limited to: computers, printers, phones and related equipment, display devices, televisions, video players, projectors, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, "skins", cables.  In the case of these and other items the manufacturer's remedies will need to be pursued and the manufacturer's warranties supersede any other warranties.

Many items, if opened, can only be returned for a one-to-one replacement with the same product. The items may include software, consumables such as ink, paper, films, tape, batteries, labels, blank media and similar items.

Include a copy of the invoice, your name, address, phone, RMA number and a description of the problem. If returned materials are not received within 15 days of the issuance of the RMA, the RMA is to be considered canceled and will not be re-issued.